Offshore Delivery Centres: A Gateway to Global Excellence in Talent Acquisition

The moment we hear Offshore Delivery Centre, we tend to think of it as outsourcing and the reason for it seems cost reduction. Traditionally, it focused on application first responder or L1 assistance and outsourcing of non-core processes, however, its role has evolved over the past two decades. Businesses of all sizes today take advantage of economies of scale, expand their capabilities with access to diverse global talent pools, and cultivate strategic competencies for growth.

What is the role of Offshore Delivery Centres in business?

ODCs enable companies to concentrate on core business functions while outsourcing other tasks. They employ dedicated teams for individual projects. The operational control over offshore projects is retained by companies to ensure efficient resource allocation and timely achievement of project milestones. ODC helps to streamline processes, enhances productivity, and enables companies to meet predetermined efficiency levels effectively.

What are the benefits of ODC?

Benefits for Businesses

• Businesses get to access skilled professionals at a fraction of the cost compared to in-house teams.
• ODCs provide access to a diverse pool of talented professionals with specialized skills and expertise that may not be available locally.
• ODCs offer flexible staffing models to scale the teams up or down based on market dynamics and project requirements.
• The dedicated teams focus on specific projects which leads to faster delivery cycles and quicker deployment of solutions to the existing clients leading to customer delight.

Benefits for Professionals

ODCs provide professionals with access to a wide range of projects and technologies for skill development and career advancement.

• Professionals get to work for international clients and markets. This fosters cultural understanding and expansion of their professional network.
• ODCs often offer flexible work arrangements, such as remote work options and flexible hours. This helps professionals to better balance their work and personal life.
• ODCs provide stable employment opportunities with long-term projects and career growth prospects. This brings a sense of security and stability to a professional’s career.

Are there any challenges faced?

Yes, every benefit comes with its own set of challenges. But these challenges can be easily overcome with proper planning.

• Communication Barriers due to differences in time zones, languages, and communication styles.
• Cultural Differences can lead to misunderstandings and conflicts within the team.
• Project Management that includes task coordination, meeting timelines, and deliverables across distributed teams will require efficient project management practices.
• The level of Infrastructure and Technology poses reliability and compatibility issues.
• Knowledge Transfer between offshore and onshore teams like domain expertise, technical know-how, and best practices needs to be considered to maintain continuity.

How to find suitable Offshore Delivery Centres for your business?

The success of ODC depends upon the provider and the solutions offered and if it is right for you. Let us discuss the factors to consider while choosing the ODC.

• Location Selection is the main important factor. Do consider factors such as cultural compatibility, political stability, accessibility via air travel, availability of skilled talent, and a robust technology ecosystem.
• ODC implementation should be done with a long-term perspective. Businesses need to establish effective processes, define governance structures, and understand the local work culture. Do consider and allocate sufficient resources and budget to support these initiatives during the rollout phase.
• Choose providers that demonstrate maturity in risk and disaster management. You need to have robust systems and processes ready that will ensure continuity of operations during crises or unforeseen events.
• Your chosen provider should adhere to stringent data security practices to safeguard the confidentiality and integrity of your sensitive information.
• Implement metrics programs early in the ODC setup process to track the success and performance of your initiatives. You need to define key performance indicators (KPIs) and key result areas (KRAs) for each role. Once the same is communicated to the team, do ensure to monitor for deviations, if any.

You can choose a provider like ManpowerGroup. Their Offshore Delivery Centres services help businesses to efficiently manage their turn around time and quality of service, be it insourcing or outsourcing. They ensure workforce flexibility, enhanced quality, cost efficiency, and timely delivery. Connect with us to know more.

Communications Team
The communications team at ManpowerGroup publishes incisive blogs, articles, and white papers that are deeply rooted in the developments of the world of work. If there is a topic you would want us to address, please contact us at [email protected].
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